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The WA Housing Hub is an innovative online platform for the WA housing sector designed to foster information sharing, generate discussion and promote collaboration and partnerships among stakeholders across throughout the housing continuum. It community. The WA Housing Hub also includes an online directory of housing and homeless services and supports across WA to assist housing consumers, and housing practitioners.

The WA Housing Hub has been developed, and is managed administered by Shelter WA, WA’s social and affordable housing peak body, committed to accessible, affordable, appropriate and secure housing in Western Australia.


The WA Housing Hub is an online platform for representatives of the WA housing sector community to access information on housing policy issues, current research, up to date sector news and a directory of housing and homelessness service and/or support providers. Through the WA Housing Hub, this information is readily accessible to the general public.


Please check this page regularly so you are aware of any updates to the terms.


2. Registration

To gain access to the platform’s full functionality, stakeholders are required to register on the WA Housing Hub, by completing a registration form, and providing detailed contact information.  However, for security purposes, only the first name, surname initial and organisation (if applicable) email address will display publicly.  In some circumstances, organisational details will not be displayed where this may impact on issues of confidentiality or safety to the Registered User.

As administrators of the WA Housing Hub, Shelter WA will consider all registration requests for the WA Housing Hub. Shelter WA reserves the right to undertake additional activities to confirm the identity of potential Registered Users, prior to processing the registration request.

If Registered Users wish to cancel their registration at any time, they can contact Shelter WA at the WA Housing Hub at


3. Creating and Sharing Content


Shelter WA reserves the right to use the information and intelligence provided in the discussion forums to inform our advocacy agenda and policy development and advice.


4. Appropriateness

The WA Housing Hub is designed to be an open and accessible online platform for representatives and consumers of the WA housing sector to engage and collaborate in a meaningful way, based on principles of appropriateness and mutual respect.

When accessing the platform, all Registered Users are expected to communicate in an appropriate, respectful and reasonable manner when engaging with fellow Registered Users and when creating, sharing or commenting on other content within the WA Housing Hub.


5. Inappropriate Behaviour

Shelter WA, as the administrator of the WA Housing Hub, reserves the right to ban and exclude Registered Users from the site in cases where communication is considered inappropriate or unreasonable.

For example, Shelter WA will cancel registration for Registered Users whose comments are:


In addition, if Registered Users are aware of examples of inappropriate and unreasonable behaviour, they are encouraged to notify Shelter WA at or by clicking the ‘Report’ notifying the Shelter WA team via the Green chat button located at the bottom of each page.


6. Complaints

Any person or organisation using Shelter WA services or engaging with the WA Housing Hub has the right to complain. 


For more information, Shelter WA’s External Complaints Policy is available here.


7. Privacy

Upon registration, Shelter WA will collect Registered Users’ personal information to provide them access to the platform’s full functionality, in particular the WA Housing Hub discussion forums.


Further information is available in the Shelter WA Privacy Policy.


8. Disclaimers

Shelter WA does not warrant the accuracy, adequacy, reliability or comprehensiveness of information provided on the WA Housing Hub website. The material on this website could include technical inaccuracies or typographical errors and Shelter WA may make changes or update the website at any time.

Shelter WA, as the administrator of the WA Housing Hub, does not endorse or accept liability for content provided or shared through the discussion forums on the WA Housing Hub website.

To discuss the these Terms of Use and Conditions or any other of Shelter WA’s policies further, please contact the Shelter WA Team at